Service Offering

Human Resources and Labour Relations

• Employee recruitment, hiring and firing
• Performance management
• Management of staff recognition and rewards programs
• Collective bargaining negotiations and enforcing collective agreements
• Optimizing staffing schedules to ensure residents’ needs are met and costs are tightly controlled
• Ensure compliance with Ministry of Labour, Labor Law, Collective Agreements and company policies
• Crafting and revising company policies to ensure industry best practices

Safety, Care and Compliance

• Development and implementation of health and safety policies and procedures
• Manage relationships with the RHRA and local public health officials
• Electronic Health Record management
• Implementing a-la-carte care programs to increase revenue and cash flow
• Manage pharmacy program to drive new revenue and optimize resident health outcomes

Expense Management

• Contracts and purchasing management and oversight
• Labour optimization through our innovative approach to workflows and scheduling
• Focus on efficiency and expense management by functional area
  • For example, management of food and beverage function would include a full kitchen audit, staff training, menu development, purchasing and rebate management, etc.

R&M and Capital Expenditures

• Expertise and experience in large and small projects
• Management of expansion projects
• Contract and project management
• Quoting, sourcing and leverage buying power

IT Services

• Cyber security
• Network and infrastructure upgrade and management
• Website, email, software management

Sales & Marketing Support

• Property positioning, branding and community outreach strategies
• Management of online presence including website, social media and digital advertising
• Marketing collateral including brochures and print advertising
• Detailed weekly reporting of sales and marketing metrics
• Access to proprietary MRS marketing system and CMS
• Graphic design services to support marketing programs

Back Office Services

• Payroll management, processing and analysis
• Accounts receivable and payable management
• Full audit-level accounting services
• Annual budgeting and project proformas
• Monthly and annual financial reporting to owners, lenders and other stakeholders

Development Services

• Market analysis and positioning
• Financial feasibility analysis and proforma development modeling
• Raising equity and debt financing
• Project Management
• Management of lease-up and transition to stabilization